Last updated: 22 September 2026
Smart Climate (ABN 47 686 795 488) respects your privacy. This policy explains what personal
information we collect, why we collect it, how we use it and how you can contact us about it. We
handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian
Privacy Principles.
What we collect
We only collect information you give us, or that we need in order to quote and carry out work:
- Contact details such as your name, phone number, email address and the address of the property we are quoting on.
- Details about your home that you provide through our quote forms, such as the number of living areas, the age of the home and whether there is existing ductwork.
- Correspondence including emails, messages and notes from phone calls about your job.
- Website usage information such as pages visited, approximate location and the browser or device used. This is collected through Google Analytics and Google Ads and is not used to identify you personally.
Why we collect it
- To prepare and provide a quote.
- To arrange, carry out and warrant installation or service work.
- To contact you about your enquiry or your job.
- To meet our record keeping, warranty, safety and tax obligations.
- To understand which of our advertising and website pages are useful, so we can improve them.
We do not sell your personal information, and we do not share it with anyone for their own marketing.
Who we share it with
We may share your information with:
- Our installers and technicians, so they can attend your property and complete the work.
- Suppliers and manufacturers, where this is needed to order equipment or register a warranty.
- Service providers who operate our website, email, phone and quoting systems on our behalf.
- Government bodies or regulators, where we are required to do so by law.
Cookies and website analytics
Our website uses cookies and similar technologies, including Google Analytics and Google Ads.
These help us understand how people find and use the site, and whether our advertising is working.
Most browsers let you block or delete cookies through their settings. If you block them, parts of
the site may not work as intended.
You can read how Google handles this data at
policies.google.com/privacy,
and you can opt out of Google Analytics at
tools.google.com/dlpage/gaoptout.
How we store and protect it
Your information is held in our email, quoting and job management systems, which are password
protected and accessible only to people who need them to do their job. Some of these systems are
operated by providers who may store data outside Australia. We take reasonable steps to protect
your information from loss, misuse and unauthorised access, and we keep it only as long as we need
it for the purposes above or as the law requires.
Accessing, correcting or deleting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to
delete it. Contact us using the details below and we will respond within a reasonable time. There
are some records, such as those relating to completed work, warranties and tax, that we are
required to keep.
Marketing
If we contact you about our services, you can opt out at any time by replying to the message or
telling us over the phone, and we will stop.
Complaints
If you believe we have mishandled your personal information, please contact us first and we will
try to resolve it. If you are not satisfied with our response, you can contact the Office of the
Australian Information Commissioner at
oaic.gov.au.
Contact us
Smart Climate
ABN 47 686 795 488
Phone: 1800 577 522
Email: callme@smartclimate.au
Servicing the Mornington Peninsula, Frankston, Bayside and inner east Melbourne.
Changes to this policy
We may update this policy from time to time. The current version is always available on this
page, with the date it was last updated shown at the top.